Long's Billiards Guarantee

Service Guarantee

Long's Billiards is located in Newport News, Virginia and stocks the most diverse lines of pool tables and accessories in the country! In addition, we can perform any service on any pool table. We have a full repair and restoration shop with the capacity to handle any request. In fact, we repair our competitor's mistakes.

Long's Billiards guarantees all our tables and our services. All tables manufactured by Brunswick, Connelly and Olhausen carries the factory warranty. Please refer to those documents when making inquiries.

We, at Long's, are so confident of the quality of our work that we guarantee the work to be better than any competitor.

We further guarantee that our price is always less than any competitor...so much so that when you stop by and show us any bona fide competitor's quote, we guarantee that our price will be lower than theirs.

Always keep in mind that almost all pool tables are made with wood and the pool tables are assembled with screws, bolts, nuts and washers, so they should be played on with care. Bumping and/or leaning against the pool table either intentionally or accidentally is considered abuse and is not covered by any warranty. Moving the table without a dealer-expert may cause damage to the table and create additional costs for repairs. We repair all makes an models including the slate. Our service warranty is in place for 30 calendar days from installation unless an extended service warranty is purchased.

Many tables are placed in a Family Room Over the Garage (FROG) and require additional fortification between the trusses as they were not designed to handle the weight of a slate pool table. Improperly supported floors and buildings will cause the table to shift unpredictably and cause the table to come out of level. This is not covered under any warranty and will create a return service call to make the repairs.

If you have any issue with this guarantee, you are welcome to send an E-mail directly to Scott@Longs-Billiards.com.

We service pool tables in the following areas:

  • Virginia
  • North Carolina (Eastern)
  • District of Columbia
  • Maryland

We are happy to consider service work in other areas for larger jobs.

We accommodate all customers in all states for pool table sales.